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Feedback gap

The Walk and Talk guide

Purpose of the Walk and Talk guide

Chapter 1
Feedback gap p.3
 

What is the Walk & Talk process and what does it aim to achieve? I will be asking many questions.
I will attempt to give direct answers.
In our journey through life each of us seeks opportunities to take stock of who we are and where we are going.

The Walk & Talk process is a structured and coordinated process intended to lead the individual through a journey of discovery and personal development in the business and career environment.

Not only does this process assist you in the development of your knowledge, skills and self-awareness, but it should enable you to increase your contribution in the playing field called BUSINESS. It strives to grow your insight into what you can do differently as a team member, as an employee and for your customers in the quest to enhance your efficiency, effectiveness and value add.
Fundamentally, a business strives to build a successful company through successful team members with satisfied customers.

From that basic objective, it follows that there are THREE important role players in the business, each with different requirements whose interests need to be met and satisfied.

You, the individual


The company


Your customers
The company’s success will be measured in the final analysis by the financial returns which it delivers to all its stakeholders (including you).
This will depend on the degree of “overlap” of interests (also known as the Economic Value Add) which can be achieved amongst the three role players. The Walk & Talk process focuses on growing the individual in order to extend this overlap for maximum mutual benefit.
I will give some advice and insights.
While keeping in mind to satisfy the differing needs of our three main role players...

Let the journey begin!

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Copyright © 2005 Next S Business Development (PTY) LTD.
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