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Feedback gap

Interpersonal skills

Effective interpersonal skills are based on effective communication

Chapter 5
Feedback gap p.1
 

I will be asking many questions. I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?
I will attempt to give direct answers.

You are right - this is a critical aspect of success. Effective interpersonal skills in your business life as well as your personal life are based on effective communication.

Your contribution and value-add depend in large measure upon your ability to communicate effectively with customers and team members, understanding their behavior and upon the nature of the relationship you maintain with them.

Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.
I will provide explanatory information. This section of the book deals with the various tools and concepts that will assist you in managing Interpersonal relationships.

But first - let’s study the Mindmap.
Apply the process of Actions & Results rather than Analysis & Understanding.
Use your great personal capacity and gain in understanding of how and where you do your best work while you work; avoid focusing on analyzing yourself and once you understand you will do something. Take action and learn as you do, rather than analyzing, trying to understand and then doing.

Interpersonal skills:

Feedback gap:

Interpersonal skills
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