| The main aim of managing conflict is to ensure that a Win-Win solution is reached through mutual cooperative and assertive behavior, where the value on the table for both parties is maximized and they get more than they contributed in terms of effort, risk and cost. |
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Forcing (Win-Lose)
The stronger sister takes the orange - grabbing it from the hand of the other, or possibly using some threat.
Assertive but uncooperative. Avoiding (Lose-Lose) Both sisters leave the orange rotting on the table. For one to claim it would raise conflict with the other.
Unassertive and uncooperative.
Soothing or Yielding (Lose-Win) One sister gives in to the other.
Unassertive but cooperative.
Compromise (Win-Lose) A compromise solution would be for each sister
to take half the orange.
Problem solving
(Win-Win) A problem solving solution would be to discuss why the other wants the orange. (One sister wanted the skin to make a cake, the other wanted the inside to make juice).
Assertive and cooperative. |
Often people deal with conflict in ways which do not result in maximum gain for all parties involved and prohibit reaching Win-Win solutions.
Do you recognize any of the following behaviours in the "Tale of the Two Sisters and the Orange"? |
