A way of viewing the company and your role in it as a whole
Chapter 10
p.3
I've heard people refer to the "Process Approach", but I don't understand what it is all about and how I can benefit from it.
The Process Approach is about a way of viewing the company and your career as a whole. Explore the diagram below. Remember that you are looking at a simple and logical framework for all business activities and initiatives. The approach applies to all activities (from selling, ordering, admin, etc.) and can be uniformly applied.
When processes are in place, people know what to do, when and for whom, eliminating the need for process loss and uncertainty.
It also eliminates fragmentation of departments/teams and reduces the possibility of empire-building. People can take charge of their jobs, freeing up their manager's time to enable him to concentrate on the improvement of business processes.
Central to the process approach are five simple rules
that introduce order into chaos:
State the objective of the process - what must be achieved?
State the reason - why must the objective be achieved?
Formulate how the process is to achieve this objective (the process requirements) What must be done in what way to achieve the objective? Focus specifically on what the desired output and required input is.
