Internal
Walk and Talk guide
Table of content
Click here to display the table of content on the left (FRAMED version)
You have an innate ability to learn, just like you learned to Walk and Talk, be innately successful in your career!
CHAPTER 1: Preface
Using the Walk & Talk guide
Preface
1
Cast of Characters
2
Purpose of the Walk & Talk guide
3
CHAPTER 2: About Projects and Individuals
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Company rules / Principles / Beliefs and processes
1
Stages of growth in an entrepreneurial company
2
CHAPTER 3: Maximizing customer value contribution
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Wealth creation
1
Maximize Customer Value Contribution
2
Company and Customer alignment
3
THE INDIVIDUAL
CHAPTER 4: Underlying processes to be acquired during the Walk & Talk process.
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Underlying processes
1
Emotional Awareness
2
Recognize signals to transform emotions
3
Awareness of behavioral types - turn emotions into actions
4
Growing a Win-Win mindset
5
Definition of Success
6
Effective Processes = Less need for Control
7
The Time Management Matrix
8
CHAPTER 5: Interpersonal skills
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Interpersonal skills grown through actions
1
Covey's 7 Habits of Highly Effective people
2
Using the Johari Window to grow your arena
3
Using NLP and The Glad Game
4
NLP and Association Dissociation
5
Utilizing common ground to build relationships
6
Communication - Stimulus, Response and Feedback
7
Closing the Feedback gap - Giving and receiving information
8
Responding to anger signals
9
Productive listening skills
10
Effective questioning skills
11
Understanding DISC Profile
12
Learn to say NO and and how to say NO in the correct manner
13
CHAPTER 6: Effective Team Skills
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Effective Team Skills
1
Informing - Actively seek input and communicate the result
2
The Issue Resolution model
3
The Six Thinking Hats
4
Creative and objective problem solving
5
Win-Win negotiation for maximum joint gain
6
Competitive approach to win-win negotiation
7
Collaborative approach to negotiation for win-win solutions
8
Conflict management for win-win solutions
9
Common problems with meetings
10
CHAPTER 7: Career Planning and Performance Management
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Career planning and performance management
1
The process of personal transformation
2
The need for continuous goal clarification
3
Planning and taking ownership for your career
4
Goal setting
5
Performance and information process
6
CHAPTER 8: Mentorship
Using the Walk & Talk guide
Mentoring
1
Maslow's map of human needs
2
Mentor responsibilities
3
Mentoring, coaching and councelling
4
Career counseling traps
5
THE COMPANY
CHAPTER 9: The entrepreneurial company
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Growth and the sharing of wealth
1
Historical growth
2
The Economic value-add link (EVA)
3
Growth perspective
4
Technology integration
5
Your growth process
6
Value growth process
7
Stages of growth in an entrepreneurial company
8
Your shareholding model: converting energy into equity
9
CHAPTER 10: Business Processes
Using the Walk & Talk guide
Understanding profit and economic value add (EVA)
1
Wealth Creation
2
The Process approach
3
The Order Cycle
4
The Boston Grids
5
The Balanced Scorecard
6
The Kanthal Curve
7
The Four Levers of Control
8
Habits within a company
9
THE CUSTOMER
CHAPTER 11: Maximizing customer satisfaction
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How to further increase your contribution
1
Agility a core aspect of the entrepreneurial mind set
2
Copyright © 2005
Next S Business Development (PTY) LTD
.
All rights reserved. No part of this publication may be reproduced, used for commercial purposes or edited in any way without the permission of the copyright owner.
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