Table of Content
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CHAPTER 1: Preface
Using the Walk & Talk guide
Preface
1
Purpose of the Walk & Talk guide
2
Cast of Characters
3
CHAPTER 2: About Projects and Individuals
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Company rules / principles / beliefs and processes
1
Stages of growth in an entrepreneurial company
2
CHAPTER 3: Maximizing customer value contribution
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Wealth creation
1
Maximize customer value contribution
2
Company and Customer Alignment
3
THE INDIVIDUAL
CHAPTER 4: Underlying processes to be acquired during the Walk & Talk process.
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Underlying processes
1
Emotional Awareness
2
Signal to transform into a positive mindset
3
Turn all emotional experiences into selected actions
4
Growing a win-win mind set
5
Definition of success
6
Process versus control
7
The work management matrix
8
CHAPTER 5: Interpersonal skills
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Interpersonal skills grown through actions
1
Covey's seven habits of highly effective people
2
Growing the arena
3
The glad game
4
Association and dissociation
5
Utilizing common ground
6
Stimulus, response and feedback
7
Giving and receiving information
8
Responding to anger signals
9
Productive listening
10
Effective questioning
11
Understanding Disc Profile
12
Saying NO
13
CHAPTER 6: Effective Team Skills
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Effective team skills
1
Decision making process
2
The issue resolution model
3
The six thinking hats
4
Creative and objective problem solving
5
Win-win negotiation for maximum joint gain
6
Competitive approach to win-win negotiation
7
Collaborative approach to negotiation for win-win solutions
8
Conflict management for win-win solutions
9
Common problems with meetings
10
CHAPTER 7: Career Planning and Performance Management
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Career planning and performance management
1
The process of transformation
2
The need for continuous goal clarification
3
Planning and taking ownership for your career
4
Goal Setting
5
Performance and information process
6
CHAPTER 8: Mentorship
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Mentorship
1
Interests / talents / passion driven by curiosity / discovery & experience.
2
Career counseling traps
3
THE COMPANY
CHAPTER 9: The entrepreneurial company
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Growth and the sharing of wealth
1
Historical growth
2
The Economic value-add link (EVA)
3
Growth perspective
4
Technology integration
5
Your growth process
6
Value growth process
7
Stages of growth in an entrepreneurial company
8
Your shareholding model: converting energy into equity
9
CHAPTER 10: Business Processes
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Understanding profit and economic value add (EVA)
1
Wealth Creation
2
The process approach
3
The order cycle
4
The Boston grids
5
The balanced scoreboard
6
The kanthal curve
7
The Dynamics of controlling strategy: The four levels of control
8
Habits within a company
9
THE CUSTOMER
CHAPTER 11: Maximizing Customer Satisfaction
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How to further increase your contribution
1
Agility a core aspect of the entrepreneurial mind set
2
