Interpersonal Skills

General

• Using the Walk & Talk Guide

1. Preface

• Preface
• Cast of Characters
• Purpose of The Career Guide

2. About Projects and Individuals

• Stages of Company Growth
• Company Rules
• Other Resources

The Individual

4. Processes for Career Success

• Key Results Areas
• Time Management Matrix
• DISC Profiles
• Stimulus, Response and Feedback
• Lance Armstrong
• Emotional Awareness
• Growing a Win-Win Mindset
• Emotional Signals
• Underlying Principles
• Emotions Into Actions
• Definition Of Success
• Adapting to Change

5. Interpersonal Skills

• The 7 Habits of Highly Effective People
• Interpersonal Skills
• Responding to Anger Signals
• Productive Listening
• Effective Questioning
• The Feedback Gap
• NLP and Association Dissociation
• Johari Window
• Utilizing Common Ground
• Saying No
• NLP and the Glad Game
• Build Customer Relations

6. Effective Team Skills

• Effective Team Skills
• Issue Resolution Model
• Team and Business Meeting
• The Six Thinking Hats
• Meeting
• Conflict Management
• Delegation Case Study Leigh Harrison
• Informing
• Delegation Explained
• Win-Win Negotiation
• Problem Solving
• Delegation

7. Planning and Performance Management

• How to write a resume
• Free Sample Resumes
• Job Search
• Goal Clarification
• Transformation Process
• Planning a Career
• Goal Setting
• Planning and Performance
• Compelling Events/Deadlines
• Fear of the Unknown
• Career Research

8. Mentorship

• Understanding Human Needs
• Mentoring Coaching Counseling
• Find a Career Coach
• Mike Matulovich
• Delegation
• Mentoring
• Mentor Responsibilities
• Career Counseling Traps

The Company

9. The Entrepreneurial Company

• Make Your Own Website
• Starting a Small Business
• Value to Customer
• Economic Value Add
• Economic Value Add and Profit
• Company Alignment
• Stages of Company Growth
• Shareholding Model
• Company Growth and Sharing
• Technology Integration

10. Business Processes

• The Four Levers of Control
• The Boston Grids
• The Balanced Scorecard
• The Order Cycle
• Wealth Creation
• Process vs Control
• The Kanthal Curve
• Competitive Negotiation
• The Process Approach
• Company Value Growth